Individual & Family

Frequently asked questions

General Help Topics

How do I make my first payment?

You can make an initial payment online.

If you prefer, you can also pay by phone or mail.

How do I set up automatic payments?

After you’ve submitted your first payment, you’ll need to wait 3-5 business days before following these steps.

If you have not registered your Member Hub account:

  1. Register your Member Hub account
  2. Click “Pay My Bill” at the top right
  3. Follow the “Billing” link in the upper right corner of the next screen
  4. Select “Setup recurring payments” to provide your banking information

If you have already registered a Member Hub account:

  1. Login to the Member Hub
  2. You should arrive directly in your billing portal if you use the link above
  3. Click "Schedule Payment" to enroll in autopay

 

View Payment Instructions Here:

English Español

 

Please wait 2-3 business days for our systems to update your autopay status.

How long will it take to receive my ID card after I've made my first payment?

10-14 business days

How can I view my ID card online?

You can view and print out a new ID card in your Member Hub.

  1. Login to your Member Hub (or register if you haven't already)
  2. From the Member Hub dashboard, select "My Coverage" then "ID Card" in the navigation
  3. Click "Download 2021 ID Card"
  4. View or print the ID card

Finding Your Member ID

If your payment has cleared but you haven't received your ID card yet, you can use the Member Lookup Tool to find your Member ID.

 

How can I reorder a physical ID card?

  1. Login to your Member Hub
  2. Scroll down to the "My Account" section
  3. Click the "Request New Member ID Card" link
  4. Fill out the form with your member information

 

View Instructions for ID Cards Here:

English Español

 

What information is shown on my ID card?

Decoding your ID card (English)

Decoding your ID card (Español)

Decoding your ID card (English - Colorado)

Decoding your ID card (Español - Colorado)

Decoding your ID card (English - Super Plans)

Decoding your ID card (Español - Super Plans)

When can I register my Member Hub account?

3-5 business days after you've made your initial payment.

How do I register my Member Hub account?

As a first-time user, you’ll need to register, then you can just log in after that. Register or log in to Member Hub at https://member.brighthealthplan.com.

Note:

  • You'll need to have your Member ID.
  • Names must be entered EXACTLY as it was entered on enrollment application
  • Spouses and dependents can create their own Member Hub account by checking the "Are you a dependent?" box and entering their First Name and Date of Birth. They will also be required to enter the Member ID number, Policy Holder's Name and Date of Birth to complete account registration.

 

View Member Hub Registration Instructions Here:

English Español

 


Finding Your Member ID

If your payment has cleared but you haven't received your ID card yet, you can use the Member Lookup Tool to find your Member ID.

What are the benefits of registering a Member Hub account?

Check out our helpful Member Hub resource page for more information about what you can do in the Member Hub.

How do I get in touch with Member Services online?

Your Member Hub has a “Questions & Messages” area that allows you to ask general questions to our Member Services team. So if you don’t want to call, you can use this to reach out online.

How do I find a provider (doctor or specialist)?

Use our online provider search tool.

 

View Instructions Here:

Provider Search English

Provider Search Español

Select Primary Care Provider English

Select Primary Care Provider Español

 

How do I know which plan to choose?

We provide a helpful tool to help you choose the right plan based on things like your expected usage, subsidies you can get based on income, family members, and more.

Step-by-step information

Find information related to getting started with Bright HealthCare or choosing a plan.

I'm shopping for insurance

How do I...

Choose a plan?