Skip the wait. Get personalized care in minutes.
No appointments, no commute, and no waiting rooms. Doctor on Demand gives you 24/7 access to licensed providers so you can feel better faster.
Stay home. Stay healthy.
When you need care, you need care now. Not in a few days or even hours. That's why we offer virtual care solutions that connect you with a provider who can diagnose and treat you in less than 10 minutes — all without leaving your home!
These intelligent interviews are a great alternative to urgent care or same-day doctor visits, and available for a wide variety of needs – including COVID-19 assessments, cold or flu symptoms, digestive ailments or urinary tract infections, acne or other skin conditions, and other health concerns.*
Option 1: Primary Care Providers
Contact your Bright HealthCare primary care providers to ask about their options for “virtual visits.” Don’t have a primary care doctor? Call Member Services at 844-221-7736 or select one in your Member Hub.
Option 2: Doctor On Demand
If your doctors don’t offer telehealth services, Doctor On Demand may be a perfect alternative. They’re a respected leader in online healthcare consultation. Just follow the steps below.
Download DocSquad so you're ready when you need it
Download the DocSquad app on the Apple or Google Play store
Choose Bright Health as your insurance provider
Answer a few easy questions in the app
*All telehealth services (online and virtual care) obtained in connection with COVID-19 testing and diagnosis are now covered at no cost to our members. Telehealth visits for concerns other than COVID-19 are covered at the same rates as regular doctor visits. Testing for other purposes, such as return to work and checking one’s antibody levels, are not covered. If you choose to use a telehealth provider other than DocSquad you may be required to pay up front and submit a claim to be reimbursed by Bright HealthCare.
Bright HealthCare has partnered with DocSquad to provide telehealth services to our members in a way that complies with our Certificates of Coverage and applicable state law. DocSquad provides many telehealth services, but you do not have to use DocSquad for your telehealth services. You may choose any in-network provider that offers telehealth services. Examples of in-network providers are providers that we contract with to accept Bright HealthCare insurance, such as your primary care provider, treating specialist, or organizations that provide medical care, such as a clinic or health facility.
Before you see an out-of-network provider for in-person or telehealth services, check the coverage guidelines in your Certificate of Coverage. There, you can read about how your costs and balance billing protections change when you use an out-of-network provider instead of an in-network provider.
Website Last Updated: Oct 14, 2022
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