Our telehealth services bring the doctor to you
Now you can consult with medical practitioners and professional caregivers from the comfort of your home or anywhere else.
Sticking closer to home these days? This season even the common cold can cause concern. So, Bright HealthCare is offering you an expanded selection of telehealth services available through your primary care providers and our partnership with Doctor On Demand.
These one-on-one internet and telephone consultations are a great alternative to urgent care or same-day doctor visits, and available for a wide variety of needs – including COVID-19 assessments, cold or flu symptoms, digestive ailments or urinary tract infections, acne or other skin conditions, anxiety, depression and other mental health concerns.*
Option 1: Primary Care Providers
Contact your Bright HealthCare primary care providers to ask about their options for “virtual visits.” Don’t have a primary care doctor? Call Member Services at 855-521-9365 (TTY: 711) or select one in your Member Hub.
Option 2: Doctor On Demand
If your doctors don’t offer telehealth services, Doctor On Demand may be a perfect alternative. They’re a respected leader in online healthcare consultation. Just follow the steps below.
Sign up now before you need a doctor
Prescriptions are also available
Doctor On Demand can also prescribe medications deemed appropriate for pick-up or delivery through your local in-network pharmacies. Most e-prescriptions can also be made available the same day.
*All telehealth services (online and virtual care) obtained in connection with COVID-19 testing and diagnosis are now covered at no cost to our members. Telehealth visits for concerns other than COVID-19 are covered at the same rates as regular doctor visits. Testing for other purposes, such as return to work and checking one’s antibody levels, are not covered. If you choose to use a telehealth provider other than Doctor On Demand you may be required to pay up front and submit a claim to be reimbursed by Bright HealthCare.