Our telehealth services bring the doctor to you
Now you can consult with medical practitioners and professional caregivers from the comfort of your home or anywhere else.
Sticking closer to home these days? This season even the common cold can cause concern. So, Bright HealthCare is offering you an expanded selection of telehealth services available through your primary care providers and our partnership with DocSquad.
These one-on-one internet and telephone consultations are a great alternative to urgent care or same-day doctor visits, and available for a wide variety of needs – including COVID-19 assessments, cold or flu symptoms, digestive ailments or urinary tract infections, acne or other skin conditions, anxiety, depression and other mental health concerns.*
Option 1: Primary Care Providers
Contact your Bright HealthCare primary care providers to ask about their options for “virtual visits.” Don’t have a primary care doctor? Call Member Services at 855-521-9365 (TTY: 711) or select one in your Member Hub.
Option 2:
DocSquad
If your doctors don’t offer telehealth services, DocSquad will connect you with a licensed provider within a matter of minutes. Just follow the steps below.
Sign up now before you need a doctor
Visit DocSquad to create your profile and log in
Choose Bright Health as your Insurance Provider
Select the reason for your visit, then meet with your selected provider
Prescriptions are also available
DocSquad can also prescribe medications deemed appropriate for pick-up or delivery through your local in-network pharmacies. Most e-prescriptions can also be made available the same day.
Bright HealthCare has partnered with DocSquad to provide telehealth services to our members in a way that complies with our Certificates of Coverage and applicable state law. DocSquad provides many telehealth services, but you do not have to use DocSquad for your telehealth services. You may choose any in-network provider that offers telehealth services. Examples of in-network providers are providers that we contract with to accept Bright HealthCare insurance, such as your primary care provider, treating specialist, or organizations that provide medical care, such as a clinic or health facility.
Before you see an out-of-network provider for in-person or telehealth services, check the coverage guidelines in your Certificate of Coverage. There, you can read about how your costs and balance billing protections change when you use an out-of-network provider instead of an in-network provider.