“Bright Health Rewards” 2021 Program Terms and Conditions

Updated: October 21, 2020

The following terms and conditions apply to the Bright Health Rewards Program (“the Program”). The Program is available where law and regulation allow. Please read these Terms and Conditions carefully. The Program’s Terms and Conditions are subject to change at any time. As used in these Program Terms and Conditions, the words “you” or “Rewards Member” mean any member eligible for the Program. The words “we,” “us” and “our” refer to Bright Health Management, Inc., including its subsidiaries, affiliates, agents or administrators servicing the Program (hereinafter referred to collectively as “Bright Health Plan”).


Rewards Members must (all apply):

  • Be 18 years or older.
  • Be an active Bright Health Plan Individual and Family Plan member that is paid current on your monthly premiums. Rewards Program is not available on Bright Health Secure products.
  • Have a Member Hub account. Member Hub can be accessed here.
  • Sign up for Bright Health Rewards within their Member Hub account (on or after January 1, 2021).
    • If you are unable to access your Member Hub account, Bright Health will provide alternative means to access the Program. Please call us at 855-827-4448 (TTY: 711).

Earning Rewards:

All Rewards Members are eligible to earn the following rewards:

  1. Sign up for Bright Health Rewards ($25)
  2. Select your Primary Care Provider (PCP) within Member Hub ($50)
  3. Complete a Health Risk Assessment within Member Hub ($75)
  4. Complete above three actions within 90 days of the date your coverage becomes effective with us ($50)

Each of these rewards can only be earned once in 2021. You can, however, change your PCP at any time through Member Hub.

Note for Super Plan members in Florida: Once you enroll in the Program, you will automatically receive the $50 Select your PCP award due to the automatic PCP assignment feature in this plan.

In addition, each Rewards Member will receive periodic opportunities via email to earn up to $300 in My Health Rewards. My Health Rewards are customized health actions tailored to each Rewards Member and are designed to help our members manage their overall health and wellbeing.

The rules for earning rewards are administered by Bright Health Plan. We reserve the right to modify, amend, or terminate rules and/or the ability to earn rewards at any time with or without notice. We are solely responsible for all rewards eligibility standards and determination of the Rewards Card issuance.

Questions regarding reward completion, or reward redemption may be directed to: 855-827-4448 (TTY: 711) or rewards@brighthealthplan.com.

Reward Payment:

Once signed up for the Program, Rewards Members will receive a prepaid reloadable Visa card (the “Rewards Card”) sent to the address on file in Member Hub. This is the Rewards Card for the entire duration of the Program. As Rewards Members complete additional activities that earn rewards, additional funds will be added to the Rewards Card initially received. After completing Program signup (on or after January 1, 2021), Rewards Members can expect their Rewards Card to arrive within 10-15 business days. Please keep it in a safe place. We are not responsible for lost or stolen cards. Some rewards activities require us to observe paid medical claims results to determine completion. Therefore, it may take up to 90 days for some rewards to be added to your Rewards Card.

How to Use your Reward Card:

You may be required to activate your Rewards Card before first use following the instructions on the card.

You are able to use your Rewards Card at retailers who have agreed to accept VisaTM cards at the Point of Sale. Arizona Rewards Members may not use their Rewards Card to pay their Bright Health Plan premiums. In addition, our Rewards card cannot be used to buy alcohol, tobacco, or firearms products.

Reward Expiration:

As long as you are a member of an Individual and Family Plan with Bright Health Plan, you can access any unused balance on your Rewards Card. If you terminate enrollment with Bright Health Plan or become ineligible for the Program due to non-payment of your premium, you will have 90 days to use your Rewards balance before your rewards balance goes into a “frozen” status. This means your reward card balance is not accessible until you re-join Bright Health Plan. If you re-join Bright Health Plan you will have full access to your Rewards balance within 10 business days of your first date of coverage. If you do not re-join Bright Health Plan within 24 months of your last date of enrollment or the Rewards Program is terminated, all frozen rewards balances are forfeited by the Rewards Member.